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Return policy

1. Conditions for return and exchange

Customers need to check the status of goods and can exchange / return goods right at the time of delivery / receipt of goods in the following cases:

The goods are not in the right category or design in the order placed or as on the website at the time of ordering.
Not enough quantity, not enough as in the order.
External conditions are affected such as torn packaging, peeling, broken ...
The customer is responsible for presenting the relevant documents proving the above deficiency to complete the return / exchange of goods.

 

2. Regulations on the time to notify and return products exchange

Time for notification of return and exchange: within 48 hours from the date of receiving the product in case the product lacks accessories, gifts or breakage.
Time to return products: within 14 days after receiving the products.
Where to return products: Customers can bring the goods directly to our office / store or mail.
In case you have suggestions / complaints regarding product quality, please contact our customer service line.

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